Shipping Policy

Last Updated: Sept 2025

 

Legal Disclaimer

 

The explanations and information provided in this Shipping Policy are intended as general and high-level information only. This document does not constitute legal advice. We recommend consulting with a qualified solicitor to ensure compliance with all relevant UK consumer protection and e-commerce laws, including the Consumer Contracts Regulations 2013.

 

 Introduction

 

This Shipping Policy applies to all orders of educational materials purchased from Bright Sparks (“Company,” “we,” “our,” or “us”) through our website. By placing an order with us, you agree to the terms outlined in this policy.

 

Processing Time

 

* Orders are typically processed within 2–3 business days after payment confirmation.

* Orders placed on weekends or public holidays will be processed on the next working day.

* You will receive an order confirmation email once your order has been processed.

 

Shipping Methods and Costs

 

* We offer standard UK shipping via Royal Mail with an estimated delivery time of 3–5 business days.

* Express delivery options may be available at an additional cost.

* Shipping costs will be calculated at checkout and displayed before payment.

 

Domestic and International Shipping

 

* At present, Bright Sparks primarily ships within the UK.

* For international orders, please contact us directly at admin@bright-sparks.info to confirm availability, shipping costs, and estimated delivery times.

 

Delivery Delays

 

* While we aim to deliver within the stated timeframes, delays may occur due to:

 

 * High demand periods (e.g., holidays)

 * Courier service interruptions

 * Unforeseen events (e.g., strikes, severe weather)

* Bright Sparks is not liable for delays caused by circumstances beyond our control.

 

Order Tracking

 

* Tracking information will be provided where available once your order has been dispatched.

 

Damaged or Missing Items

 

* If your order arrives damaged or with missing items, contact us within 14 days of delivery with:

 

 * Your order number

 * Photos of the damaged packaging and items (if applicable)

* We will arrange a replacement or refund in line with our **Refund Policy**.

 

Incorrect Shipping Information

 

* Customers are responsible for providing accurate shipping details.

* Bright Sparks is not responsible for delays or lost items due to incorrect or incomplete addresses provided by the customer.

 

Returns Related to Shipping

 

* Please refer to our **Refund Policy** for details on returning damaged or faulty materials.

 

Contact Us

 

For questions about shipping or special delivery requirements, contact us at:

 

Bright Sparks

Email: admin@bright-sparks.info

Phone: 07596144967